TOPZtee

Store Policies

1. Shipping Policy

At TopzTee.com, we are committed to delivering your orders in a timely and efficient manner.

Processing Time:
Orders are processed within 2-5 business days after payment confirmation. Processing times may vary during peak seasons or promotional events.

Shipping Options & Delivery Times:

  • Standard Shipping: 7-14 business days
  • Expedited Shipping: 3-7 business days
  • International Shipping: 10-21 business days (varies by country)

Shipping Costs:
Shipping costs are calculated at checkout based on your location and selected shipping method. We do not offer free shipping on any orders.

Lost or Delayed Shipments:
If your order is delayed beyond the estimated timeframe, please contact us at support@topztee.com with your order number, and we will work with the carrier to resolve the issue.

International Shipping:
Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

2. Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect:

  • Personal details (name, email, phone number, shipping address)
  • Payment information (processed securely via WooCommerce)
  • Website usage data (collected through cookies and analytics tools)

How We Use Your Information:

  • To process and fulfill your orders via Printful
  • To provide customer support
  • To improve our website and offerings
  • To send promotional emails with your consent

Third-Party Sharing:
We only share your information with trusted partners such as WooCommerce for payment processing and Printful for order fulfillment.

Your Rights:
You have the right to access, update, or request deletion of your personal data by contacting us at support@topztee.com

3. Terms & Conditions

By using TopzTee.com, you agree to comply with the following terms and conditions:

Order Acceptance & Cancellation:
We reserve the right to cancel any order due to stock limitations, pricing errors, or fraudulent activity. Orders may be canceled within 24 hours of purchase.

Payment:
We process payments securely through WooCommerce, accepting Visa, MasterCard, PayPal, and other major payment methods.

Intellectual Property:
All content, including designs and logos, are the property of TopzTee.com and may not be used without permission.

Limitation of Liability:
TopzTee.com is not responsible for damages resulting from the use of our website or products beyond the purchase price.

4. Frequently Asked Questions (FAQ)

How do I choose the right size?
Please refer to our detailed size charts available on each product page.

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.

Do you offer bulk or custom orders?
Yes, we do! Contact us at support@topztee.com for custom orders.

What should I do if my order hasn’t arrived?
If your order is delayed, please contact our support team for assistance.

5. Payment Policy

We provide a secure and straightforward checkout process via WooCommerce to ensure your convenience and security.

Accepted Payment Methods:

  • Visa, MasterCard, American Express
  • PayPal
  • Apple Pay

Billing Information:
Please ensure that your billing details match your payment method to avoid delays.

Failed Payments:
In the event of a declined payment, please check your payment details or contact your bank.

Refund Processing:
Approved refunds will be processed within 5-7 business days to your original payment method.

6. Customer Support Policy

We’re here to help! Our customer support team is available to assist you with any questions or concerns.

Contact Methods:

  • Email: support@topztee.com
  • Social Media: Instagram, Facebook

Support Hours:
Monday to Friday, 9 AM – 5 PM EST

Response Time:
We aim to respond to all inquiries within 24-48 hours.

7. Sustainability & Ethical Sourcing

At TopzTee.com, we are committed to ethical and sustainable practices.

Eco-Friendly Materials:
We strive to source our fabrics from sustainable suppliers and prioritize environmentally friendly printing processes through Printful.

Waste Reduction:
Our made-to-order approach with Printful helps minimize waste by producing only what is needed.

Ethical Labor Practices:
We partner with manufacturers who adhere to fair labor standards and safe working conditions.

For any further questions, please contact us at support@topztee.com